Leathercraft is one of the few factories that is still a completely domestic manufacturer of hi-end leather and fabric upholstered furniture. I guess what impresses me the most is their willingness to go the extra mile; their quality is not dictated by a chart on the wall or a supervisor. Each employee seems to have a personal integrity at stake and a genuine commitment to build a piece of furniture they would want in their own home. By appointment I am available to give your customers a 20-minute tour through the Leathercraft factory. We then can sit in different types of furniture to feel what is most comfortable. We check cushion comfort, frame, size, and pitch, and look at leather preferences together. Afterwards, I send you, the designer or sales associate, a report describing customer preferences. I love living so close to the factory and being able to offer extraordinary customer service.
Our leathers hides come from Italy and Germany primarily, however around the world are incredible resources for quality leather that we can now take advantage. Whether you are specifying your fabrics or ours, Leathercraft cutters and sewers are trained in the nuances of hi-end tailoring such as flow match, center match and following detailed instructions. Reading their acknowledgement is critical to the success of your project. If the acknowledgement is missing information or typed in wrong, your furniture will not be right.
While maintaining our American heritage of craftsmanship, my experience of working with Leathercraft has been the combination of forward thinking technologies and attitudes with the high standards of service and customer satisfaction.
Please understand, we make mistakes... like most humans, we can only take responsibility for our mistakes. Yet, regardless of “who did what,” we never lose site of the fact that your customer is our customer. Being a small company that does not spend huge sums on brand awareness, we depend on word of mouth and customer satisfaction for our growth and reputation. Your patience with me and the departments trained to support concerns that you have, is always deeply appreciated.
We want to make money, building the best product, serving your hi-end customer that is looking for something unique and special.
